Unclaimed rewards
This page explains what happens if a member does not request a ZEC payout. It applies to rewards shown in USD in a ZEC Rewards account. Last updated September 26, 2026.
An approved reward does not become ZEC Rewards’ money simply because you have not requested a payout within two years.
When a reward belongs in your available balance
A recorded store visit or reported activity is not an approved reward. Reported amounts can be adjusted, declined, or reversed under the applicable offer terms. Only a reward marked available after eligibility and settlement checks is included in your available balance. Your dashboard shows these states separately.
Requesting ZEC
Once ZEC payouts are enabled, you will need to sign in, provide a compatible ZEC wallet address, and request redemption when your available USD balance reaches the stated $25 minimum. We do not send ZEC automatically. The ZEC amount and any disclosed conversion terms are determined when the redemption is created, not when an activity is first reported. Never provide a wallet seed phrase or private key.
ZEC payouts are not yet enabled. The $25 minimum does not cause a smaller available balance to expire.
If you do not request a payout
We will continue to show your available balance in your account, subject to corrections required by the offer terms and applicable law. We may send reminders to the contact information you provided. At approximately two years without a payout request, we intend to review the account and make another reasonable effort to contact you. That review is not an expiration or forfeiture date.
Unclaimed property requirements
Depending on your location, the nature of the reward, and applicable law, an unclaimed balance may need to be reported and transferred to a government unclaimed property program after the required dormancy period and notice. If that happens, our account record will show the transfer, and you may need to claim the property from the relevant authority. We will not treat a legally reportable balance as company income merely because it was not redeemed. Where no transfer is required, an available reward will remain credited to your account unless a lawful adjustment applies.
Keep your account reachable
Keep your email address and, when requested, mailing address current so we can send important notices. If you lose access to your account or have questions about a balance, contact us through the on-site support chat. Do not send wallet recovery words or payment card details.